Refund policy

Returning an item

We always like to make sure our Cheeky customers are looked after but there are some certain rules you have to follow by to ensure this.

Lingerie items, Lubes & Essentials and Sexual Wellness products must be unopened, unused or unworn and have packaging or tags intact.

We cannot provide, offer or exchange any products that have been opened, used or worn to any extent. They simply will not be accepted for any form of refund. 

To return a product to us; 

Return Items: 
Are permitted within thirty (30) calendar days of the Delivery Date.

 a) To inform us, Unfound Group or Cheeky Hour, of a Return Item, you can submit a Return Item request via email or Live Chat.

b) Upon receiving a Return Item request, we aim to respond within five (5) Business Days (Monday to Friday) and either accept or reject the Return Item request in principle, based on speaking to our suppliers and getting a determining answer from them on the facts provided.

c) If accepted in principle, you will then have thirty (30) calendar days to return the Item/s, which you, the customer, will be responsible for paying the shipping costs associated with returning the Item/s to our suppliers.